Terms & Conditions
Transparent policies designed to create a trusted wellness experience.
Legal Information
Built on trust, transparency and integrity.
Please read these terms carefully before using our website or purchasing our products.
Last Updated: July 2026
Acceptance of Terms
Section 01By accessing, browsing or purchasing from The Root Kind website, you acknowledge that you have read, understood and agreed to these Terms and Conditions in their entirety.
These terms constitute a legally binding agreement between you and The Root Kind governing the use of our website, products and services.
If you disagree with any part of these terms, you should discontinue use of our platform immediately.
Continued use of the website following updates or modifications shall constitute acceptance of those revised terms.
- Use of the website indicates acceptance of all terms.
- Terms apply to all visitors, customers and account holders.
- Additional policies form part of these Terms & Conditions.
- Users are responsible for reviewing updates periodically.
Eligibility and Account Responsibility
Section 02Users must be at least 18 years of age to place an order through our platform.
You are responsible for maintaining the confidentiality of your account credentials and password.
All information provided during registration must be accurate, complete and up to date.
You accept responsibility for all activities that occur under your account.
- Minimum age requirement: 18 years.
- Do not share account credentials.
- Use accurate billing and shipping information.
- Notify us immediately in case of unauthorized access.
Products and Formulations
Section 03The Root Kind develops wellness formulations inspired by Ayurveda, modern nutritional science and plant-based ingredients.
Product images are intended for illustrative purposes and actual packaging may differ slightly.
Availability of products may change without prior notice due to demand, seasonal sourcing or manufacturing schedules.
We reserve the right to discontinue or modify products at any time.
- Ingredients may vary slightly between batches.
- Packaging improvements may occur without notice.
- Limited edition products may not return once sold out.
- Availability is subject to stock levels.
Medical Disclaimer
Section 04The information provided on our website is intended solely for educational and informational purposes.
Our products are not intended to diagnose, treat, cure or prevent any disease.
Individual responses to wellness products may vary depending on age, lifestyle, genetics and existing health conditions.
Customers with medical conditions or those taking medication should consult a qualified healthcare professional before using any supplement.
- Not a substitute for medical advice.
- Consult your physician before beginning supplementation.
- Pregnant or nursing women should seek professional advice.
- Discontinue use if adverse reactions occur.
Pricing and Payments
Section 05All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.
Prices may change without notice due to market conditions, ingredient sourcing costs or taxation changes.
Orders are considered confirmed only after successful payment authorization.
In rare situations involving pricing errors, we reserve the right to cancel the affected order.
- Prices include applicable taxes unless stated otherwise.
- Payment gateways are secured and encrypted.
- Orders may be cancelled if fraudulent activity is suspected.
- Refunds for cancelled orders are processed to the original payment method.
Shipping and Delivery
Section 06We partner with trusted logistics providers to deliver products safely and efficiently across India.
Estimated delivery times are indicative and may vary depending on destination and courier operations.
Unexpected delays due to weather, strikes, public holidays or regional restrictions are beyond our control.
Ownership of goods transfers upon successful delivery to the customer.
- Orders are typically dispatched within 24-48 business hours.
- Tracking details are shared once shipped.
- Remote areas may require additional delivery time.
- Delivery timelines are estimates only.
Returns and Refund Policy
Section 07Due to hygiene and safety regulations, opened wellness products cannot be returned.
Damaged or incorrect products must be reported within 48 hours of delivery.
Approved refunds are processed to the original payment method within standard banking timelines.
Refund eligibility is determined after verification by our support team.
- Opened products are non-returnable.
- Photographic evidence may be requested.
- Refund timelines depend on payment provider processing.
- Shipping charges are generally non-refundable.
Promotions and Discount Codes
Section 08Promotional campaigns, offers and coupon codes may be modified or withdrawn without notice.
Discounts cannot be combined unless explicitly stated.
Fraudulent use of coupon systems may result in account suspension.
- One promotional code per order unless specified.
- Expired coupons cannot be reinstated.
- Promotions are subject to inventory availability.
- Abuse of promotional systems may lead to cancellation.
Intellectual Property Rights
Section 09All content appearing on this website including designs, illustrations, logos, product photography and written material remains the property of The Root Kind.
Unauthorized copying, reproduction or distribution is strictly prohibited.
Use of our intellectual property without written permission may result in legal action.
- Brand assets remain protected by law.
- Commercial use requires prior approval.
- Unauthorized distribution is prohibited.
- Legal remedies may be pursued where necessary.
User Conduct
Section 10Users agree not to misuse the website or interfere with platform operations.
Activities involving fraud, malicious software, scraping or abuse of services are strictly prohibited.
Violation of these policies may result in immediate account termination.
- No automated scraping.
- No unauthorized access attempts.
- No misuse of promotions.
- No unlawful activity.
Limitation of Liability
Section 11The Root Kind shall not be liable for indirect, incidental or consequential damages arising from use of our products or services.
Our total liability shall not exceed the amount paid for the affected order.
- No liability for third-party service interruptions.
- No liability for courier delays.
- No liability for misuse of products.
- Customers are responsible for following product instructions.
Privacy and Data Protection
Section 12We value customer privacy and process information in accordance with applicable data protection laws.
Personal information is used to process orders, improve services and communicate updates.
We do not sell customer information to third parties.
- Secure payment processing.
- Encrypted transmission of sensitive information.
- Compliance with privacy regulations.
- Users may request deletion of personal data where legally applicable.
Governing Law
Section 13These Terms and Conditions shall be governed by and interpreted according to the laws of India.
Any disputes arising from these terms shall fall under the exclusive jurisdiction of Indian courts.
- Applicable law: India.
- Jurisdiction determined by applicable courts.
- Dispute resolution may include mediation.
- Local laws may apply where required.
Changes to Terms
Section 14We reserve the right to update, modify or replace these Terms and Conditions at any time.
Changes become effective immediately upon publication on the website.
Customers are encouraged to review these terms periodically.
- Updates may occur without prior notice.
- Continued use indicates acceptance.
- Archived versions may not remain available.
- Latest published version supersedes earlier versions.
Contact Information
Section 15Questions regarding these Terms and Conditions may be directed to our support team.
We are committed to maintaining transparency and trust throughout your wellness journey with The Root Kind.
- Email: support@therootkind.com
- Business Hours: Monday to Saturday, 10:00 AM - 6:00 PM
- Response Time: Typically within 24 business hours
- Support available for orders, products and policies