Refund & Returns
Simple and transparent return policies for peace of mind.
Returns & Refunds
A fair policy designed around customer trust.
Everything you need to know about cancellations, returns and refunds.
Last Updated: July 2026
Return Eligibility
Section 01Due to hygiene and safety standards applicable to wellness and consumable products, opened products cannot be returned.
Products must remain unused and in original packaging to qualify for return consideration.
- Items must be unopened.
- Original packaging must remain intact.
- Proof of purchase is required.
- Requests must be submitted within the return window.
Damaged or Incorrect Products
Section 02Customer satisfaction is extremely important to us.
If you receive a damaged, defective or incorrect item, please notify us immediately.
- Report within 48 hours of delivery.
- Provide photographs of packaging and product.
- Include order details for verification.
- Our support team will review and respond promptly.
Refund Approval Process
Section 03Refund requests undergo verification by our support and operations teams.
Approval depends on product condition and policy compliance.
- Inspection may be required.
- Fraudulent claims may be rejected.
- Approval notifications are shared via email.
- Refund status updates are provided throughout processing.
Refund Timelines
Section 04Approved refunds are initiated promptly after approval.
Actual processing time depends on the payment provider and banking institutions.
- UPI refunds: 2-5 business days.
- Card refunds: 5-10 business days.
- Net banking refunds: 5-7 business days.
- Wallet refunds: depends on provider timelines.
Non-Refundable Items
Section 05Certain products are not eligible for refunds due to regulatory and safety requirements.
- Opened wellness products.
- Used consumables.
- Gift cards.
- Promotional giveaway items.
- Products damaged due to misuse.
Order Cancellation
Section 06Orders may be cancelled before dispatch from our fulfillment center.
Once shipped, cancellation requests cannot be guaranteed.
- Cancellation requests should be submitted immediately.
- Refunds for successful cancellations are processed automatically.
- Shipped orders may require return processing instead.
Replacement Policy
Section 07Where possible, replacements may be offered instead of refunds.
Replacement eligibility depends on stock availability.
- Applicable for damaged items.
- Applicable for incorrect products.
- Subject to verification.
- Replacement shipping costs are covered by us.
Shipping Charges
Section 08Shipping charges are generally non-refundable except where required by applicable consumer protection regulations.
- Original shipping fees are excluded.
- Return shipping may apply in certain cases.
- Exceptions apply for damaged shipments.
Contact Support
Section 09Our support team is available to guide customers throughout the refund process.
- Email: support@therootkind.com
- Business Hours: Monday - Saturday
- Typical response time: within 24 hours.